FREQUENTLY ASKED QUESTIONS

How long will it take to process my order?

Each order is generally processed within 3-5 business days. If there is ever a delay, we will get in touch with you and let you know when to expect your order to be shipped.

How should I take care of my items?

We strongly encourage you not to wear jewelry in bed, in the water or in any situation where it could cause suffocation or damage. Excessive wear, contact with water and elements will shorten the lifespan of the jewelry. Please keep your pieces in the plastic bag you are provided with upon shipping.

Why is my Sterling Silver tarnishing?

When your Sterling Silver chains tarnish they become dull and loose it's luster, this is because of the oxidization with the air & humidity, and because of the reaction to sulfur or hydrogen sulfide in the air. 

When you are not wearing your sterling silver pieces, please keep them stored in the plastic zip bag it comes in when you first receive it. To clean your Sterling Silver, we suggest purchasing a silver polishing cloth or a liquid silver cleaner which is usually found at most department stores.

Is my crystal cleansed?

Yes. Prior to creating, We make sure that the crystal is cleansed by either smudging or moonlight. We put love and good intentions when working with the crystals. Please exercise caution when using crystals as a method of natural healing; this is done at your own discretion.

Does joie de cristaux offer refunds or exchanges?

We do our best to create sturdy pieces of jewelry and ensure happiness; Please contact us ASAP as we offer exchanges and refunds one week after your piece has been delivered. Please visit our Returns & Repairs page for more information.

Does joie de cristaux offer custom pieces?

Absolutely. We are striving to learn more about healing crystals and their benefits – if this is something you are interested in, we would be ecstatic to find a crystal tailored to you! Please connect with us via email: joiedecristaux@gmail.com